Refund policy

Last updated: March 15, 2025

Return and Refund Policy

1. Returns

We accept returns on eligible items within [2 days] after the delivery date. To be eligible for a return, the following conditions must be met:

The item must be in original condition, unworn, unwashed, and with all original tags attached.

2. Return Process

To initiate a return, please follow these steps:

Contact Us: Email us at artemstproject@gmail.com with your order number and details of the items you wish to return.

Return Authorization: We will provide you further instructions for shipping

3. International Returns

For international orders, the return process is the same as described above. However, you are responsible for any return shipping costs, customs fees, and taxes that may apply. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Non-Returnable Items

• Certain types of items cannot be returned, including:

• Gift cards

• Personalized or custom items

5. Damaged or Defective Items

If you receive an item that is damaged, please contact us within [2 days] after receiving the product at artemstproject@gmail.com with your order number and details of the issue. We will work with you to replace the item.

6. Late or Missing Refunds

If you haven’t received a refund after the processing time, please follow these steps:

Check your bank account: Refunds may take some time to be officially posted.

Contact your credit card company: It may take additional time for your refund to be posted.

Contact your bank: Processing times vary by financial institutions.

Contact information: artemstproject@gmail.com